I found this link on Naula's blog and just couldn't pass up passing along Yoda Style Business from Studio Dax, LOL!
One thing I have found from being on Etsy, with all the very helpful fellow Etsians, is that it is just like dealing with horse people. You can ask two people the same question, and come up with three answers. I have to say that one of the nicest things about having a new shop open on Etsy is the community they have on Etsy. Someone will always answer your question and try to help you out.